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1. Return and Exchange Period:
– Buyers may initiate a return or exchange within Sellers allocated days days from the date of purchase.
– Returns or exchanges requested after the specified period may not be accepted.
2. How to Initiate a Return or Exchange:
– To initiate a return or exchange, buyers should contact our customer support team at support@trentit.in.
– Buyers must provide the order number, product details, and reason for the return or exchange in their communication.
3. Eligibility for Returns and Exchanges:
– Products must be in their original condition, unused, and with all original packaging and tags.
– Trentit.in reserves the right to reject returns or exchanges that do not meet these criteria.
4. Return Shipping:
– Buyers are responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part.
– Return shipping instructions will be provided upon approval of the return request.
5. Refund Processing Time:
– Refunds for eligible returns will be processed within 15 days from the date of receiving the returned product.
– The refund will be issued to the original payment method used for the purchase.
6. Damaged or Defective Products:
– If the received product is damaged or defective, buyers should contact Trentit.in customer support immediately.
– Supporting documentation such as photos may be requested to facilitate the return or exchange process.
7. Non-Returnable Items:
– Certain items may not be eligible for return or exchange, such as personalized or intimate goods. Details will be outlined in the product description.
8. Communication of Return Status:
– Buyers will be notified of the status of their return or exchange request through the email provided during the initiation process.
9. Changes to the Cancellation Policy:
– Trentit.in reserves the right to update this policy as needed. Any changes will be reflected on the website.
By making a purchase on Trentit.in, buyers agree to comply with the terms outlined in this Cancellation Policy. This policy ensures a transparent and efficient process for returns, exchanges, and refunds.