Privacy Policy

Privacy Policy for Trentit 

Last Updated: 02/11/2024

Trentit.in (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ information. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, www.trentit.in and use our services. By accessing or using our Site, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following personal information to facilitate transactions and enhance your experience on our Site:

• Customer Information: Name, contact details (email, phone number), delivery address, payment information (such as credit/debit card details, UPI transaction information).

• Seller Information: Name, business details, contact information, and verification documents required to set up a seller account. Verification documents are securely stored and only accessed by authorized personnel.

• Device and Usage Information: IP address, browser type, device type, and activity on our Site to analyze usage patterns and improve our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• Transaction Processing: To facilitate customer orders, manage payments, and ensure secure and timely delivery.

• Account Management: To enable sellers to create and manage listings, track inventory, and respond to customer inquiries.

• Customer Service and Support: To assist customers with orders, returns, and other requests.

• Site Improvement: To personalize user experience, recommend products, and analyze usage trends for continuous service improvements.

• Legal Compliance: To comply with laws, regulations, and to protect the rights of Trendit.in and its users.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer personal information to third parties except as necessary to operate our business and as described below:

• Service Providers: We may share information with trusted third-party providers who help us process payments, manage shipping, and facilitate customer support.

• Legal and Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or enforceable government requests.

• Business Transfers: In case of a merger, acquisition, or asset sale, personal information may be transferred as part of the business continuity.

4. Seller-Specific Information

For sellers using trentit.in:

• Verification: Sellers must undergo a verification process and submit documents as required by our platform. This includes identity verification and business-related documentation.

• Account Control: Sellers are responsible for managing their product listings, pricing, and stock levels through their accounts. Trentit.in does not assume liability for seller inventory inaccuracies.

• Shipping and Support: We handle all aspects of customer support, payment processing, and logistics to ensure a seamless experience for sellers and buyers. Sellers are not directly involved in payment handling or delivery logistics.

5. Payment Information

We offer multiple payment options to provide a secure and flexible shopping experience:

• Payment Channels: We support payments through debit/credit cards, UPI, cash on delivery, and EMI options for eligible customers.

• Security: All payment transactions are processed through secure, compliant channels. Trentit.in does not store full payment card details on our servers.

6. Return and Warranty Policies

• Return Policy: Customers may return products within seven days of delivery. Return requests should be initiated via our customer support.

• Warranty: We provide warranties for all eligible products sold on Trentit.in:

• Laptops: One-year warranty, covered by trentit.in.

• Mobile Phones: 90-day warranty, covered by Trendit.in.

Please note that these warranties are provided by Trentit.in, not the original manufacturer, and apply only to products purchased directly through our platform.

7. Security of Your Information

We implement robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable methods to safeguard your data, we cannot guarantee absolute security.

8. Your Rights and Choices

• Access and Update: You can access, review, and update your account information at any time by logging into your account.

• Data Deletion: You may request deletion of your data by contacting us. Note that we may retain some data as necessary for legal compliance and legitimate business purposes.

• Marketing Communications: You may opt out of receiving marketing emails by following the unsubscribe link in each email. Transactional emails related to your orders will continue to be sent as necessary.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, remember your preferences, and analyze site usage. You may adjust cookie settings in your browser, but please note that disabling cookies may limit certain features of our Site.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of any information collected from children without parental consent, we will take steps to delete it.

11. Third-Party Links

Our Site may contain links to external websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before interacting with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify users of significant changes by posting the revised policy on our Site, and updating the “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Trentit.in

Email: support@trentit.in

Phone: 8848007663

Address: NO.H102, SITE NO.1, 1ST MAIN, ANJANAPPA LAYOUT, K NARAYANAPURA ROAD, KATHNUR P.O , BANGALORE, Karnataka, India – 560077.

This Privacy Policy explains how Trentit.in handles your data, supporting transparency and ensuring compliance with privacy regulations. By using our platform, you agree to the practices described in this policy.