1. Product Quality Assurance: All our products are thoroughly tested and certified to meet high-quality standards. We aim to provide customers with reliable and fully functional pre-owned gadgets.
2. 90-Day Warranty: Every phone purchased from Trentit comes with a 90-day warranty. During this period, if you experience any technical issues related to the device, we will provide a free repair or replacement service, subject to terms and conditions.
3. 7-Day Return Policy: We offer a 7-day return policy on all products. If you are unsatisfied with your purchase, you can initiate a return request within 7 days of receiving the product. The product should be in the same condition as received, with all accessories and packaging intact.
4. Eligibility for Returns: To be eligible for a return or exchange, the product must be:
In its original condition, without any physical damage or alterations.
Accompanied by packaging, accessories, and proof of purchase.
Returned within the specified 7-day window.
5. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 working days and will be credited to the original payment method.
6. Exclusions: The warranty and return policy do not cover damage caused by accidents, misuse, unauthorized modifications, or any issue beyond the company's control.
7. Customer Support: For any queries or concerns, our dedicated support team is available to assist you. Please reach out to us via our official contact channels.
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This policy provides clarity to customers while protecting your business interests. Let me know if you need any changes or additional clauses.
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