Store Policy - Trentit
1. Product Quality Assurance: All our products are thoroughly tested and certified to meet high
quality standards. We aim to provide customers with reliable and fully functional pre-owned
gadgets.
2. 90-Day Warranty: Every phone purchased from Trentit comes with a 90-day warranty. During
this period, if you experience any technical issues related to the device, we will provide a free
repair or replacement service, subject to terms and conditions.
3. 7-Day Return Policy: We offer a 7-day return policy on all products. If you are unsatisfied with
your purchase, you can initiate a return request within 7 days of receiving the product. The
product should be in the same condition as received, with all accessories and packaging intact.
4. Eligibility for Returns: To be eligible for a return or exchange, the product must be in its original
condition, without any physical damage or alterations. Accompanied by packaging,
accessories, and proof of purchase. Returned within the specified 7-day window.
5. Refund Process: Once your return is received and inspected, we will notify you of the
approval or rejection of your refund. Approved refunds will be processed within 7 working days
and will be credited to the original payment method.
6. Exclusions: The warranty and return policy do not cover damage caused by accidents,
misuse, unauthorized modifications, or any issue beyond the company's control.
7. Customer Support: For any queries or concerns, our dedicated support team is available to
assist you. Please reach out to us via our official contact channels.
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